Shipping & Returns

Shipping

Recycling Policy Tumble Star is pleased to have adopted a recycling policy where packaging (if possible) for customer orders is reused. It may mean our packaging isn't as pretty as it could be but it is functional in getting our quality products to their destination. Every bit helps our planet!

Can I arrange a local pickup? Local pickup is no longer available.

How do I find out delivery cost? Air Product shipping is now FREE! Or when you enter the checkout you will be provided with a shipping price for your order. Lastly you can simply email us and we will find out for you.

Import Taxes be aware that Australian Customs may require Good and Services Tax (GST) to be paid on arrival of your product over AUD$1000 in value. It is the customer's responsibility to pay these charges.

How and when do you send? We send our air products and large items with TNT/SF Express/Fed Ex and smaller items with Australia Post. Most orders are sent within 5 business days of placing the order. Except Air Products which currently take between 4-5 weeks. Simply contact us for expected delivery dates.

What if I need my order urgently? Please let us know if you require your purchase to get to you by a certain date and we will assist where possible.

Do you sell overseas? We take orders from and ship throughout Australia, to New Zealand, USA & Canada.

 

Returns Policy

Australian customers may return most new, unopened items (in "as-new" condition) within 30 days of delivery for a full refund. Return freight to be paid for by the customer. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Returns are not accepted for International purchases.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.