Shipping & Returns
Recycling Policy Tumble Star is pleased to have adopted a recycling policy where packaging (if possible) for customer orders is reused. It may mean our packaging isn't as "pretty" as it could be, but it is functional in getting our quality products to their destination. Every bit helps our planet!
Can I arrange a local pickup? Local pickup is no longer available.
How do I find out delivery cost? Air Product shipping is FREE! Or when you enter the checkout you will be provided with a shipping price for your order. Lastly you can simply email us and we will find out for you.
How and when do you send? We send our air products and large items with TNT/SF Express/DHL/Fed Ex and smaller items with Australia Post. Most orders are sent within 5 business days of placing the order. Except Air Products which currently take between 3-4 weeks. Simply contact us for expected delivery dates.
What if I need my order urgently? Please let us know if you require your purchase to get to you by a certain date and we will assist where possible.
Tracking your shipment Once an order is sent customers will receive a shipment confirmation email with a tracking number. It takes approx. 24-48 hours for tracking numbers to update. It is important that you watch the progress of your tracking in case of any delays or issues with the freight company. If there are any problems we recommend that the customer contacts the freight company or notifies us by email immediately.
Do you sell overseas? Yes we sell our air products to most countries worldwide. Some other products are limited to Australia and New Zealand. You will see this information on individual product pages.
Importation & Taxes
Australian Import Taxes... be aware that Australian Customs may require Good and Services Tax (GST) to be paid on arrival of products over AUD$1000 in value. It is the customer's responsibility to pay these charges. If you would like more information please feel free to email us.
New Zealand Import Taxes... NZ customs requires GST to be paid on arrival of products over NZD$400 in value. Therefore we now include taxes for NZ customers (purchasing over the threshold) on checkout. We then liaise with NZ customs on customer's behalf to pay charges and arrange release of goods.
Rest of World Import Requirements... please check your countries import conditions and taxes before purchase. We can assist with some information so feel free to email us.
Australian customers may return most new, unopened items (in "as-new" condition) within 30 days of delivery for a full refund. Return freight to be paid for by the customer. Returns are not accepted for International purchases.
If your item is received damaged, defective or incorrect, please email us immediately with supporting photos. Tumble Star will pay the return shipping costs (as required) if the return is a result of our error (you received an incorrect or defective item, etc.).
When a refund is agreed upon, you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return (including any supporting photos). We will respond quickly with instructions for how to return items from your order.